As the world reels with the impacts and implications of the ongoing COVID-19 pandemic, SANY America, Inc. has worked behind the scenes to help protect the health and lives of our staff, our partners and our local institutions that are helping to keep us safe. Our team has adapted and adjusted to continue working in this challenging time, not only to continue on our promise to deliver More than Machines to our customers and dealers, but also to support our front-line responders in the medical field.
Supporting Our First-Class Workers
SANY America is proud of our team of talented individuals who work to assemble our machines and support all of our customers. Since the start of the current pandemic, SANY America has encouraged our team members in the Georgia office to work remotely, if possible, as a protective measure to keep them and their families healthy and safe. After the state issued its “Shelter-in-Place” order, we’ve further reduced staffing to only essential team members working on site and have established safe working protocols to help adhere to the CDC’s social distancing guidelines.
“We pride ourselves on making it easy to work with us no matter the situation, and in spite of everything going on in the world right now, our efforts have been working,” said Doug Friesen, CEO of SANY America. “Best of all, all of our team members have continued to be healthy, though we continue to be vigilant to protect our employees.”
For workers on the manufacturing team impacted by the “Shelter-in-Place” order, SANY America has provided paid leave to allow them flexibility to care for themselves and their families during this time. Our parts team has largely continued with normal operations with internal staff rotations and remote call center support, allowing us to maintain our inventory to support dealers and customers.
Supporting Our First Responders & Medical Staff
The courageous and talented professionals at our area hospitals, local and regional EMS and other first responders are on the front lines of this current crisis. Every day, they put themselves at risk to save lives and help heal those who have been affected by COVID-19. Facemasks are critical to these doctors, nurses and other medical support staff to keep them protected, and SANY America recently delivered some of these highly needed items to support area hospitals.
Through our global corporate contacts, SANY America was able to source medical-grade disposable facemasks. These masks are among the most critical PPE needed by medical employees, and have been increasingly difficult to source with the incredible surge in demand. SANY America has worked to deliver these much-needed supplies to those in need in the Georgia community. We delivered 10,000 masks to Piedmont Fayette Hospital just a few miles from our headquarters, and another 10,000 masks to the Georgia Department of Public Health for them to distribute to those in need.
In addition, we provided another 30,000 masks to Phoebe Putney Memorial Hospital in Albany, Ga. This hospital serves Dougherty County, which has seen the highest number of fatalities from coronavirus in the state and is one of the facilities most in need during the crisis. Learn more about how you can support the facilities and patients by visiting the hospital’s donation page or by donating to the Phoebe Coronavirus Relief Fund.
Supporting Our Dealers and Customers
The current situation has impacted life in all corners of the country, and through it all, our dealers continue to support our customers across the United States. To better support them, our management team, including CEO Friesen, Ben Miller, vice president of sales – construction, and Robert Schafer, vice president of sales and marketing, has personally reached out to speak with dealers to discuss their needs and current situation. SANY America has also sent some of our supply of medical-grade masks – more than 13,000 so far – to dealers for their employees who work with customers on a daily basis.
“Our dealers are the backbone of the SANY experience for many of our customers,” said Friesen. “They help support the equipment, handle maintenance, and provide service and parts ordering assistance. They play a critical role, and we want to do all that we can to make sure that we’re providing them with the support they need to keep delivering on promise of SANY America.”
SANY Capital, the financing support arm of SANY America, has also offered end customers additional financial support during the coronavirus crisis. Through lender partners, buyers can receive financing as low as 0 percent for up to 48 months as well as deferred payments for up to three months, said Dean Waters, president of SANY Capital. Interested customers should contact their local SANY dealer to learn more and for full program details.
Supporting One Another
The current crisis has posed new and unique challenges, but has also been an opportunity to become more efficient and versatile. During this time, we’ve taken a hard look at our existing processes and procedures to identify ways to work smarter and learned to use new technologies to keep moving forward with our efforts to support the needs of our customers.
Together, our entire team – from the manufacturing floor to the C-suite – has used this situation as a chance to refocus on our “three-one” mission – to build a first-class enterprise, to foster first-class employees and to make first-class contributions to society. Our hope is to continue to grow and adapt to serve you, our customers, and provide the best equipment and service possible today, tomorrow and well into the future.
Nobody wants a situation like this, and all of us at SANY America express our thoughts and prayers for all those who have been impacted by coronavirus. But know that we’ll get through this together and we are now – and will continue to be – here to support our colleagues, our customers and our dealers to deliver More than Machines.